Last Updated: Friday 6 November 2020

UPDATE: Face-to-face English language courses for young learners and adults have been temporarily suspended and will continue in our Virtual Classrooms. Online classes will include the same number of hours as face-to-face classes.

 

How I can contact Customer Service?

While our Budapest office remains closed to the public, you can reach our customer services team via telephone or email. Please find out contact details HERE. We are working hard to respond to every query, but the situation is extraordinary, and some delays may occur. Please accept our apologies in advance. We thank you for your understanding and cooperation.

I am an enrolled in an adult English course, what should I expect?

Please do NOT come to class if: 

  • You are currently in self-quarantine or 
  • You have been in contact with any person suspected of having been exposed to Covid-19 in the last 14 days or
  • You have a cold, fever, is short of breath or has flu-like symptoms

Please ensure you have the following for each lesson:

  • Notebook and stationery. For health and safety reasons, we will not provide shared stationery
  • A refillable water bottle

We will ensure the following:

  • Hand sanitizer will be available at entrance/exit to building and the Teaching Centre (you may wish to bring your own bottle of sanitizer for the classroom)
  • Break times will be staggered to minimise contact between groups of students
  • Classrooms will be cleaned before each lesson starts
  • Toilets and frequently touched surfaces will be cleaned regularly

It is not obligatory to wear a face mask. If you are going to wear a face mask, please make sure you remove it and put it on hygienically.

Please adhere to current recommended social distancing guidelines.

My child is enrolled in an English course, what should I expect?

Please do NOT send your child to class if: 

  • He/She is currently in self-quarantine or 
  • He/She has been in contact with any person suspected of having been exposed to Covid-19 in the last 14 days or 
  • He/She has a cold, fever, is short of breath or has flu-like symptoms

Please ensure your child has the following for each lesson:

  • Notebook and stationery including coloured pencils, scissors, glue etc. For health and safety reasons, we will not provide shared stationery boxes
  • A refillable water bottle
  • Snack for break time

We will ensure the following:

  • Hand sanitizer will be available at entrance/exit to building (you may wish to give your child their own bottle of sanitizer for the classroom)
  • Children will be encouraged to wash their hands with soap and water on arrival and at break time
  • Break times will be staggered to minimise contact between large groups of students
  • Classrooms will be cleaned before each lesson starts
  • Children will be reminded about social distancing requirements on arrival, during class and at break times.

Finally, it is not obligatory to wear a face mask. If your child is going to wear a face mask, please make sure they understand how to remove it and put it on hygienically.

 

What safety measures are in place in classrooms and in premises?

Your health is our priority and we have implemented the following procedures, following government guidelines, to ensure the teaching centre is as safe as possible for test takers and our staff: 

  • Hand sanitizer will be available at entrance/exit to building and the Teaching Centre
  • Break times will be staggered to minimise contact between groups of students
  • Classrooms will be cleaned before each lesson starts
  • Toilets and frequently touched surfaces will be cleaned regularly
  • We ask that students adhere to current recommended social distancing guidelines.
  • Children will be encouraged to wash their hands with soap and water on arrival and at break time
  • Children will be reminded about social distancing requirements on arrival, during class and at break times.

What happens if courses can't be delivered face-to-face in the future?

If we need to close the teaching centre in line with government guidelines, we guarantee that classes will continue online. Online classes will include the same number of hours as face-to-face classes. 

Virtual lessons for adults are like any other classroom lessons at the British Council. You will practise your speaking and writing with your teacher and classmates in real time and do pair and group work. Of course, just like in any other lesson, you will also practise your listening and reading skills, and learn lots of new language. The difference is that it will be delivered via Zoom: user-friendly web-conferencing software.

Virtual lessons for young learners are designed to cover the same language skills and deliver the same progress as regular classes. Virtual classrooms include live lessons with the teacher and self-study activities to be completed online before and after each live lesson. We are committed to ensuring that all children can study in a safe and supportive environment and our platform incorporates a number of features designed to keep children safe while they are online.