Before you contact customer services, please check the below pages:
Frequently asked questions - teaching centre
Frequently asked questions - exams
Please note that face-to-face and telephone customer service is available on the 2nd floor of Building A:
Monday: 9.00-11.00 and 13.00-18.00 (certificate distribution too)
Tuesday-Wednesday: 10.00-12.00 and 13.00-17.00 (certificate distribution too)
Thursday: from 14.00-18.00
Friday: from 10.00-15.00
Personal collection of IELTS and Cambridge Assessment certificates is available on the 2nd floor of Building A.