TEST DATE TRANSFER
Your Test Registration is valid for a specific Cambridge English Qualification session only. The dates of the written or the speaking sessions cannot be chosen or modified by candidates.
The date of the Written and Listening parts are set by Cambridge Assessment English and cannot be changed.
Speaking dates are set locally within a specific date range/period for each exam.
The venue of the Written and Listening parts and the Speaking part is set by the examination centre and cannot be changed.
Test date transfer can be requested free of charge once only before the relevant registration deadline providing there is an alternative test date. Test date transfer is only possible to the same exam type with the same delivery mode.
CANCELLATION
You may cancel your Test Registration free of charge at any time prior to the closure of the relevant registration period for your Cambridge English Qualification session by notifying the British Council.
The British Council cannot accept any responsibility for service interruptions caused by factors which are outside of our control and are not foreseeable and not be prevented and eliminated at the time the factor arises. In these cases, the British Council will do everything possible to offer you a Cambridge English Qualification session at a later date. The British Council may offer a refund in these circumstances at its sole discretion.
The British Council also reserves the right to cancel any Cambridge English Qualification if a minimum number of candidates is not reached by the end of the relevant registration period. In this case, we will offer you another exam day or you will receive a full refund of fees paid.
REFUND
You will be entitled to a 100% refund if you cancel the registration before the relevant registration deadline.
You may apply for a refund if you are not able to attend your Cambridge English Qualification session (all papers) due to the following reasons:
- severe illness – e.g. admission to hospital or serious injury (does not include illnesses such as cold) –medical certificate must be provided
- loss or death of a close family member – death certificate must be provided
- difficult situation / trauma (being a victim of a crime, traffic accident) - proof (e.g., police report) must be provided
- military service – proof must be provided
You will be entitled to a 75% refund of your exam fee if you were unable to sit the written part of the exam due to one of the above reasons. The supporting document(s) together with the refund request form must be received by the Centre no later than 5 calendar days after the date of the examination. Late requests or requests without the supporting documentation shall not be taken into consideration.
Fees cannot be transferred to a later exam period or from one level of examination to another.