We value your opinion
Good customer service is an integral part of our service to our clients. We hope to make your experience with us an excellent one and we welcome your comments and suggestions about the service you have experienced when contacting us or using any of our products or services.
What we will do
All customer feedback is dealt with seriously and impartially. Complaints that are complex may take longer to deal with. In these cases we will keep you updated on the progress of your enquiry. We will draw on information received from your comments to improve our services and products.
How to make a comment or complaint about IELTS
Complaints about the IELTS test day must be made on the test day using the required complaints form, that can be obtained from supervisory staff. Please do not forget to include your contact details.
Any other feedback should be made by using our Customer service feedback form. This can be returned to us by e-mail or post.
In order for us to be able to respond to you, please provide your name, e-mail address and/or telephone number. Please also provide the date when the incident occurred so that we can identify the source of the problem and give you a satisfactory explanation.
In cases where your comment or complaint is of a serious nature, it will be referred to the Exams Manager.